Return and Exchange Policy

For Bags

• Returns and exchanges are accepted within 14 days from the delivery date.

• Items purchased in-store cannot be exchanged through the online store.

• In case of a manufacturing defect, the return or exchange is free of charge.

• If the item has no defect and the customer simply wants to exchange or return it, a 100 EGP shipping fee will apply.

• To exchange an online order in-store, customers must contact us via Facebook or Instagram before visiting the branch.

• Packages cannot be opened in front of the delivery agent.

• Our customer service team will contact customers by phone only before order delivery.

• Any issue with the order must be reported within 2 days of delivery to remain eligible for return or exchange.

• During sale periods, returns and exchanges are only accepted for defective items.

For Scarves & Bandanas

• The same return and exchange policy as bags applies.

For Burkinis

• No returns or exchanges are allowed, whether purchased online or in-store.

For Clothing (excluding burkinis)

• Returns and exchanges are accepted within 14 days of delivery.

• If the item has a defect, shipping costs will be fully covered by us.

• If there is no defect, the customer will be responsible for a 100 EGP shipping fee for return or exchange.